GENERAL INFORMATION AND POLICY STATEMENT
Welcome to CopQuest. There are four convenient ways
to order products from CopQuest.com.
securely on-line 24 hours per day. We accept MasterCard, Visa, Discover and American Express
the order form, fill it out
and fax your order back to us at
- Order via
our toll-free telephone number during business hours at
800-728-0974, or outside United States call
- Download the
order form, fill it out and
mail it to us at:
365 Camino Carillo, Unit A
Camarillo, CA 93012
CopQuest carries over 50,000 items in stock at all times. We offer same-day processing on all in-stock items. When you
place an order, you will receive an e-mail message that will state
the stocking status of your items ordered. In-stock items are
always available for immediate shipment. If items are not in
stock, you will be furnished with an estimated
the following conditions for immediate shipping of in-stock items:
for in-stock items are processed the same business day (Monday through
Friday) when received
before 2 p.m. Pacific Time. Orders received after this time are
processed the next business day.
processing excludes weekends and holidays. Orders
for in-stock items received during Saturday, Sunday or Holidays will
be processed the next business day.
shipping originates from California and can take up to six business
days to reach some USA destinations.
will be furnished a UPS tracking number via e-mail when your order
an order is received, you will receive an e-mail message with the
in-stock status. You may also call (800) 728-0974 during
business hours Pacific Time to check in-stock status of any item.
On-line 24 x 7
The fastest way to purchase items from CopQuest.com is directly from our web site. You simply browse the catalog
pages and locate the product(s) that you want to purchase. If you want to purchase the product, then click the "Add to
Cart" icon. This will place the selected item in your
virtual shopping cart. You can view, add or remove items in the cart at
any time. There is no commitment to purchase or payment until you have
completed the check out procedure.
When you’re through shopping, simply
click "Shopping Cart" on the title bar. Your order will be
totaled and shipping will be automatically
calculated. A secured form will appear on the screen to allow you to enter
the applicable credit card information.
Internet orders are processed immediately.
We accept Visa, MasterCard, American Express and Discover cards for Internet orders.
Credit card transactions are handled securely and use the best of breed Secure Sockets
Layer (SSL) encrypted session to ensure that order information and
credit card data is protected. Your browser will display a lock or key
icon when the secured link is active.
As soon as the order is shipped, you are
notified of the shipment by e-mail. This includes a tracking number so
that you can track the progress of your package on-line.
Secure Ordering at CopQuest
Credit card security is our top
priority at CopQuest. To
protect you and your credit card information, we only use Secure Sockets
Layer (SSL) technology, which is the industry standard and among the best
software available today for secure commerce transactions. SSL sends your
credit card number to our processing center in an encrypted code, which
only we can decode.
Does it work on my Web browser?
Our transaction system currently works only with Web browsers that can use
SSL – including Microsoft Internet Explorer, Netscape Navigator, FireFox, Apple Safari and AOL. Your web browser automatically switches to SSL
anytime you use the checkout procedure at CopQuest.com.
Occasionally credit card transactions may be declined by our payment gateway. There are various reasons that this may occur, from entering the card number wrong to using an expired card. Click here for list of common gateway response codes. Please contact us if you are having a repeated problem with a particular transaction.
Order by Telephone (800)
You can call our toll-free phone order line
at 800-728-0974. Calls are accepted on weekdays 8:00 a.m. through 5:00
p.m., Pacific time. Please have the model numbers available for the
order center. We accept Visa, MasterCard,
American Express or Discover for telephone orders. Credit cards are not
charged until your order is shipped.
Order by Fax (805)
388-0771 or Order by Mail
you do not want to place your order on the Internet and prefer to use a
printed order form, you may download our order form and place your order
by Fax or by Mail. We accept Visa, MasterCard, American Express, Discover, Money Orders or Personal Checks with mail orders. Credit cards are not
charged until your order is actually shipped. Orders accompanied with
personal checks are subject for a 7-day waiting period for verification of
Special Order Items
We have direct relationships with the top
suppliers of quality public safety products. If you are looking for items
that are not in our on-line catalog, then send your request through our follow-up
form or call us at 800-728-0974 (8
to 5 M-F Pacific time).
Please note special order items are subject to a restocking fee if returned unless such item has been determined by our representatives to be defective.
When you order on-line, you may pay for
your order with a major credit card. On-line credit card transactions are
handled through a secured link to your computer. Your browser will display
a lock icon or a key icon when the secured link is active.
When you order by fax or mail, you may pay
for your order with a credit card, personal check or money order.
Telephone orders are paid only with credit cards. Sorry, we do not accept C.O.D. orders.
We accept VISA, MasterCard, American
Express and Discover cards. When you order on-lione your credit card is authorized for the full amount of the order, but is not actually charged until your order is
guarantees all products to be free from defects in material and
workmanship for 30 days from date of shipment.
This guarantee specifically excludes all
replacement batteries, lamps, software or LawTech CDs. These products are only returnable if
the original manufacturers packaging has not been opened or tampered.
Many products may
carry an extended warranty as stated by the manufacturer. Click
here for specific warranty details and manufacturer contacts.
If you need to exchange an item for another
like item of a different size, color, etc., fill out the information in the
Return & Exchange Summary on the back of your invoice or packing
slip. Specify part number and description of the replacement item. The
exchanged product will be sent to you by return UPS. You are responsible for
return shipping fees and standard shipping fees to return the exchanged item
to you. Closeout or Special Order merchandise cannot be returned or exchanged.
If within the 30-day period, you are
unsatisfied with your purchase, you may return it for a full refund (less
shipping costs). We do not require a return authorization number to process
a return. Follow this procedure to return merchandise:
- Fill out the Return or Exchange Summary form
on the back side of your invoice or packing slip. Please include your
original order number. Cut out the form and include with returned items.
- All returned merchandise must be in the
original packaging with UPC (barcode) intact, including instruction
sheets, accessories, cables, etc.
- Pack item(s) in original shipping container
or suitable container that will not damage merchandise during return
shipping. Cut out and affix the shipping label to the parcel.
- Ship to CopQuest at the address on the front
side of the invoice. Ship returns via US Mail or UPS freight prepaid and
CopQuest is not responsible for return
shipping costs or return shipping damage. C.O.D. shipments are not accepted.
Shipping costs will not be refunded. We cannot accept returns of special
order items, customized items or embroidery work. Returned merchandise
for refund for purchases made by credit card will receive account credit.
Orders that were paid by check or money order will receive repayment within
15 days of receipt of returned merchandise.
We do not accept returns of special order items, closeout items, altered garments or custom work. Returns are not accepted after 30 days. Undergarments with opened packages are not returnable. Garment returns must not be worn or washed, must be new and in marketable condition and returned in their original packaging. Returned footwear must not exhibit evidence of being “broken in” or worn. Returns of merchandise worth $500 or more are subject to a 25% restocking fee.
Please note that returned merchandise that does not meet these conditions will be sent back to the originator freight collect.
Detailed information and
return/exchange instructions can be found on the reverse side of your
invoice/receipt. Click here
for a copy of the instructions.
To return merchandise, place the item in
its original packing and shipping container. Please ship returns freight prepaid
and insured to:
365 Camino Carillo, Unit A
Camarillo, CA 93012
Product Images Showing Accessories or Optional Items:
Unless otherwise stated, optional items or accessories that may be depicted are not included.
Some product images may be shown with items and/or accessories that are not included with purchase. Examples include ammo storage boxes shown with ammunition, holsters shown with firearms or duty belts shown with optional accessories. Added items or optional accessories are sometimes included with images so the viewer can get a real-world perspective on what the product looks like once it is set up, fully-configured or deployed.
Please contact us before purchase if you are unsure whether items depicted are included.
to personal information is restricted to
on-duty trusted employees
are needed to process
does not provide any personal information about our customers to anyone
or any persons outside of the company. No personal information
is released, traded, bartered or sold in any way.
Your privacy is important to us and
we operate the Site
according to the following principles:
The Site will explicitly ask when we need information that personally
identifies you. This information is requested only when you provide
shopper and shipping information in connection with an order. This
is done in a secured, encrypted session.
The Site and its service providers use your Personal Information to:
process orders, provide, process and communicate with you about services
or products available via the Site; to enforce contracts regarding them;
and to inform you of new features, services, and products from CopQuest™. Your personal information is not sold, traded or
otherwise exchanged or revealed.
The Site may store and disclose Personal Information if required to do so
by law or in the good-faith belief that such action is necessary or
advisable to (a) conform to legal or regulatory requirements or comply
with legal process ; (b) protect the rights or property of CopQuest™ and the Site or the users of the Site.
If at any time you believe that the Site has not adhered to these
principles, please notify the Site and we will use good faith efforts to
promptly determine and correct the problem.
Click here to
view our W3C Privacy Statement
By accessing, browsing and/or using this
web site, you acknowledge that you have read, understood, and agree, to be
bound by these terms and to comply with all applicable laws and
regulations. If you do not agree to these terms, do not use this web site.
This site may contain other proprietary notices, copyright information and
intellectual content that is wholly the property of CopQuest. Information
on this site may contain technical inaccuracies or typographical
errors. All images and content are the intellectual property of CopQuest and/or the suppliers of products sold by
Information may be changed or updated without notice. We may also make
improvements and/or changes in the products and/or the prices described in
this information at any time without notice.
CopQuest assumes no responsibility regarding the accuracy of the
information that is provided by this site and use of such information is
at the recipient's own risk. CopQuest provides no assurances that
any reported problems may be resolved with the use of any information that
CopQuest provides. By furnishing information, CopQuest does not grant any licenses to any copyrights, trademarks, patents or any other
intellectual property rights.
CopQuest, Inc. is a California Corporation incorporated on July 1, 1992. CopQuest and CopQuest.com are trademarks of CopQuest, Inc.
Low Price Policy
here to view our Low Price Policy Statement.
Terms of Sale
We reserve the right to accept or reject any order. Orders become valid, and all sales are deemed
made in Ventura County, California and are subject to the laws of the
State of California. Any terms and conditions set forth in the
buyer’s purchase order do not change the terms and conditions set forth
CopQuest and CopQuest.com are
trademarks of CopQuest Incorporated. All content of this
web site are Copyright © by CopQuest, Inc.
Reproduction or printing of web pages and images are allowed with
integrity of original format and in the context of promoting CopQuest and
products contained herein. Any other reproduction or copying of
content or images is expressly prohibited.
CopQuest™ Public Safety Uniforms and Equipment
CopQuest, Inc. • 365 Camino Carillo • Camarillo, CA 93012 • USA
Tel: (800) 728-0974 • Fax: (805) 388-0771