Position: Retail Customer Service Representative
Come grow with us! CopQuest is the fast-evolving police uniform and equipment distributor and retail dealer headquartered in Ventura County. We have a ground-floor opportunity for a bright, versatile and energetic individual to join our team.
We are as extremely dynamic company engaged in e-commerce and retail sales to the law enforcement community. We are seeking an intelligent, hard-working and versatile individual to join our team now and become part of our success. This is a hands-on position and the successful candidate must be willing to learn and eventually master all components of our retail showroom operations including Customer Service, Order Entry and routine Problem Solving. The ideal candidate will bring a strong entry skill set yet is versatile enough to learn new processes as well as identify and implement improvements.
Exceptional customer satisfaction, efficiency and product knowledge are the foundation of our business success. The successful candidate will have the ability to learn our products, learn our systems, is personable and have desire to work one-on-one with our law enforcement customers. This person will also be responsible for keeping the showroom stocked, clean and may be called to help back-up customer service or occasionally assist with e-commerce order fulfillment.
The ideal candidate will have experience in retail and/or customer service with good interpersonal skills. Our business processes are automated so good computer skills are required. This includes keyboarding accuracy, reasonable composition skills, knowledge of E-mail, and ability to learn and master our proprietary order management and inventory applications.
Compensation & Benefits
Compensation is a dependent on qualifications, education and experience. The position will begin at 30 hours per week, but will likely grow into full-time with company benefits including health insurance and 401k plan.