Shipping Information

General Information

Orders are shipped by United States Postal Service (USPS) or by United Parcel Service (UPS). Shipments by UPS must be made to a physical address. If you are using a P.O. Box, then shipping will be by USPS. Parcels delivered to P.O. boxes may not be insured. Shipments to APO / FPO destinations (Deployed US Military) are via USPS.

Use the Comments section of the checkout form for any special delivery requirements.

Same Day Processing for In-Stock Items

CopQuest carries over 50,000 items in stock at all times.  We offer same-day processing on all in-stock items.  When you place an order, you will receive an e-mail message that will state the stocking status of your items ordered.  In-stock items are always available for immediate shipment.  If items are not in stock, you will be furnished with an estimated turnaround.  

Please note the following conditions for immediate shipping of in-stock items:

1. Orders for in-stock items are processed the same business day (Monday through Friday) when received before 2 p.m. Pacific Time. Orders received after this time are processed the next business day.
   
   
2. Same-day processing excludes weekends and holidays.  Orders for in-stock items received during Saturday, Sunday or Holidays will be processed the next business day.  
   
   
3. Ground shipping originates from California and can take up to six business days to reach some USA  destinations.
   
   
4. You will be furnished a USPS or UPS tracking number via e-mail when your order is shipped.
   
   
5. Once an order is received, you will receive an e-mail message with the in-stock status.  You may also call (800) 728-0974 during business hours Pacific Time to check in-stock status of any item.

Overnight & Second-Day Shipments

Overnight or Second-day shipping is available for USA residents. UPS does not deliver on weekends or holidays. Second-day and Overnight orders must be received by 2:00 p.m. Pacific Time. All orders leave our facilities at 4:00 p.m. 

You can call 800-728-0974 or contact us to check stock availability for Second-day or Overnight shipping.

Transit Times

USA ground transit times vary by region.  All CopQuest orders originate from our facilities in Southern California. The following image depicts ground transit times to all USA destinations.

Shipping to USA Destinations (Domestic)

Shipping to APO / FPO Destinations (Deployed U.S. Military)

* Items that are exceptionally heavy, bulky or items shipped to Alaska or Hawaii may incur additional shipping costs.  Free shipping incentive is for on-line orders only and excludes custom shop sales. You will be notified either by phone or e-mail if this applies to your order.  Example of such items are bulk barricade tape, large police equipment bags, large cases, evidence boxes and other heavy and/or exceptionally bulky items.

** Second day shipping may incur additional shipping costs.  Not valid for AK and HI without quotation. You will be notified by phone or e-mail if this applies to your order.

Free Shipping

CopQuest offers reduced shipping costs or Free Contenintal USA Ground Shipping and APO/FPO Deployed Military destinations on most on-line orders over a the total as indicated above. Shipping to Alaska or Hawaii are excluded. Free shipping is based on order total before applicable sales tax. Quoted agency sales or purchase order sales where products are discounted more than our regular on-line sales are subject to shipping fees.

Please note that orders that contain exceptionally heavy or bulky items will not qualify for free shipping -- even though the free shipping icon may be displayed. If this is the case you will be contacted prior to shipment if your order requires additional shipping fees.

Partial Shipments

There may be occasion where one or more items on an order may have an extended turnaround due to manufacturer backorder. Should this be the case then we can partial-ship the items that are in-stock. Please note that this service is done at your request and is subject to a $5 processing fee.

There may be occasion that we may choose to partial-ship an order without prior request. Should this be the case, then there will be no fee or additional shipping costs to you.

Shipping to International Destinations

Some of our products may not be shipped outside of USA and/or Deployed USA Military destinations. This is a policy that is set by agreement with manufacturers and/or export restrictions imposed by the US DOC based on the classification of certain items. The list below includes manufacturer's where no products may be shipped internationally.

Products that we can ship to International destinations must include all of the following:

1. You are purchasing non-restricted products, and
2. You have an order over $500 (USD), and
3. The credit card used for the transaction is a USA bank origination or the order is prepaid with a money order or cashiers check. 

Should this be the case, you may contact us and we will furnish a shipping quotation based on dimension weight of the parcel.  Contact us at international@copquest.com.

Products that are restricted from export include, but are not limited to: 5.11 Tactical, ASP, Bianchi, Defense Technology, Hatch, Monadnock, Nik, Peerless, Safariland, Streamlight and SureFire.