General Information and Policy Statement

Order Processing

Welcome to CopQuest.  There are four convenient ways to order products from CopQuest.com.

• Order securely on-line 24 hours per day. We accept MasterCard, Visa, Discover and American Express
  
  
• Download the order form, fill it out and fax your order back to us at 
  805-388-0771
  
  
• Order via our toll-free telephone number during business hours at
  800-728-0974, or outside United States call  805-388-0707
  
  
• Download the order form, fill it out and mail it to us at:
  
  CopQuest, Inc.
  365 Camino Carillo, Unit A
  Camarillo, CA  93012
  

Same-Day Processing

CopQuest carries over 50,000 items in stock at all times.  We offer same-day processing on all in-stock items for orders received before 2:00 p.m. Pacific Time.  When you place an order, you will receive an e-mail message that will state the stocking status of your items ordered.  In-stock items are available for immediate shipment.  If items are not in stock, you will be furnished with an estimated turnaround.  

Please note the following conditions for immediate shipping of in-stock items:

1. Orders for in-stock items are processed the same business day (Monday through Friday) when received before 2 p.m. Pacific Time. Orders received after this time are processed the next business day.
2. Same-day processing excludes weekends and holidays.  Orders for in-stock items received during Saturday, Sunday or Holidays will be processed the next business day.  
3. Ground shipping originates from California and can take up to six business days to reach some USA  destinations.
4. You will be furnished a UPS tracking number via e-mail when your order is shipped.
5. Once an order is received, you will receive an e-mail message with the in-stock status.  You may also call (800) 728-0974 during business hours Pacific Time to check in-stock status of any item.

Order On-line 24 x 7

The fastest way to purchase items from CopQuest.com is directly from our web site. You simply browse the catalog pages and locate the product(s) that you want to purchase. If you want to purchase the product, then click the "Add to Cart" icon. This will place the selected item in your virtual shopping cart. You can view, add or remove items in the cart at any time. There is no commitment to purchase or payment until you have completed the check out procedure.

When you’re through shopping, simply click "Shopping Cart" on the title bar. Your order will be totaled and shipping will be automatically calculated. A secured form will appear on the screen to allow you to enter the applicable credit card information.

Internet orders are processed immediately. We accept Visa, MasterCard, American Express and Discover cards for Internet orders. Credit card transactions are handled securely and use the best of breed Secure Sockets Layer (SSL) encrypted session to ensure that order information and credit card data is protected. Your browser will display a lock or key icon when the secured link is active.

Please Note: Some orders that ship to a different address that is not the credit card billing address are subject to being put on hold until the purchaser can be contacted via e-mail or telephone. We do this as a method to protect our customers from credit card fraud.

As soon as the order is shipped, you are notified of the shipment by e-mail. This includes a tracking number so that you can track the progress of your package on-line.

Secure Ordering at CopQuest

Please note we cannot accept credit card information submitted via e-mail.

Order by Telephone (800) 728-0974

You can call our toll-free phone order line at 800-728-0974. Calls are accepted on weekdays 8:00 a.m. through 5:00 p.m., Pacific time.  Please have the model numbers available for the order center. We accept Visa, MasterCard, American Express or Discover for telephone orders. Credit cards are not charged until your order is shipped.

Order by Fax (805) 388-0771 or Order by Mail

If you do not want to place your order on the Internet and prefer to use a printed order form, you may download our order form and place your order by Fax or by Mail. We accept Visa, MasterCard, American Express, Discover, Money Orders or Personal Checks with mail orders. Credit cards are not charged until your order is actually shipped. Orders accompanied with personal checks are subject for a 7-day waiting period for verification of funds.

Special Order Items

We have direct relationships with the top suppliers of quality public safety products. If you are looking for items that are not on our website, then send your request through followup@copquest.com or call us at 800-728-0974 (8 to 5 M-F Pacific time). 

Please note special order items are subject to a restocking fee if returned unless such item has been determined by our representatives to be defective.

Payment Options

When you order on-line, you may pay for your order with a major credit card. On-line credit card transactions are handled through a secured link to your computer. Your browser will display a lock icon or a key icon when the secured link is active.

When you order by fax or mail, you may pay for your order with a credit card, personal check or money order. Telephone orders are paid only with credit cards. Sorry, we do not accept C.O.D. orders.

We accept VISA, MasterCard, American Express and Discover cards. When you order on-line your credit card is authorized for the full amount of the order, but is not actually charged until your order is shipped.

Safariland Order Cancellations

Please note backordered Safariland purchases over $500 are subject to a 15% cancellation fee if the order is cancelled more than 3 business days after it is placed. This is not a CopQuest fee, but is imposed by Safariland.

Product Images Showing Accessories or Optional Items

Unless otherwise stated, optional items or accessories that may be depicted are not included.

Some product images may be shown with items and/or accessories that are not included with purchase. Examples include ammo storage boxes shown with ammunition, holsters shown with firearms or duty belts shown with optional accessories. Added items or optional accessories are sometimes included with images so the viewer can get a real-world perspective on what the product looks like once it is set up, fully-configured or deployed.

Please contact us before purchase if you are unsure whether items depicted are included.

Privacy Policy

Access to personal information is restricted to on-duty trusted employees that are needed to process orders. CopQuest™.com does not provide any personal information about our customers to anyone else inside the company, or any persons outside of the company. No personal information is released, traded, bartered or sold in any way. 

Your privacy is important to us and we operate the Site according to the following principles:

Principle 1:
The Site will explicitly ask when we need information that personally identifies you. This information is requested only when you  provide shopper and shipping information in connection with an order.  This is done in a secured, encrypted session.

Principle 2:
The Site and its service providers use your Personal Information to: process orders, provide, process and communicate with you about services or products available via the Site; to enforce contracts regarding them; and to inform you of new features, services, and products from CopQuest™. Your personal information is not sold, traded or otherwise exchanged or revealed.

Principle 3:
The Site may store and disclose Personal Information if required to do so by statute or in the good-faith belief that such action is necessary or advisable to (a) conform to legal or regulatory requirements or comply with legal process; (b) protect the rights or property of CopQuest™ and the Site or the users of the Site.

Principle 4:
If at any time you believe that the Site has not adhered to these principles, please notify the Site and we will use good faith efforts to promptly determine and correct the problem. 

Click here to view our W3C Privacy Statement

Terms of Use

By accessing, browsing and/or using this web site, you acknowledge that you have read, understood, and agree, to be bound by these terms and to comply with all applicable laws and regulations. If you do not agree to these terms, do not use this web site.

This site may contain other proprietary notices, copyright information and intellectual content that is wholly the property of CopQuest. Information on this site may contain technical inaccuracies or typographical errors. All images and content are the intellectual property of CopQuest and/or the suppliers of products sold by CopQuest.

Information may be changed or updated without notice. We may also make improvements and/or changes in the products and/or the prices described in this information at any time without notice.

CopQuest assumes no responsibility regarding the accuracy of the information that is provided by this site and use of such information is at the recipient's own risk. CopQuest provides no assurances that any reported problems may be resolved with the use of any information that CopQuest provides. By furnishing information, CopQuest does not grant any licenses to any copyrights, trademarks, patents or any other intellectual property rights.

CopQuest, Inc. is a California Corporation incorporated on July 1, 1992. CopQuest and CopQuest.com are trademarks of CopQuest, Inc.

Terms of Sale

We reserve the right to accept or reject any order. Orders become valid, and all sales are deemed made in Ventura County, California and are subject to the laws of the State of California.  Any terms and conditions set forth in the buyer’s purchase order do not change the terms and conditions set forth here.

Low Price Leader

CopQuest is the low-price leader for quality public safety products and has an excellent reputation for quality customer service. We have forged direct relationships with the premier manufacturers of public safety products and buy in large volume so we can pass the savings along to our customers. In addition to low prices, we offer exceptional customer service and a toll-free telephone number for direct contact. We strive to discount products to the maximum level allowed by the manufacturers. In addition, we often add incentives like free shipping for orders over a certain volume.

Protected Content

CopQuest® is a registered trademark of CopQuest Incorporated. All content of this web site are copyrighted © by CopQuest, Inc. Reproduction or printing of web pages and images are allowed with integrity of original format and in the context of promoting CopQuest and products contained herein. Any other reproduction of images or content is expressly prohibited.