Police equipment from CopQuest (800) 728-0974

Product Warranty Reference Guide

 

5.11 Tactical

5.11 has a 30 day returns and exchange policy. Socks or Muscle Mapping garments with opened packages are not returnable. Garment or boot returns must not be worn or washed. Returns must be in merchantable condition.

Aker Leather

Aker products are sold "as is" and "with all faults". The entire risk as to the quality and performance is with the buyer. Returns claims must be made within 10 days of purchase. Contact Aker at 800-645-2537or www.akerleather.com.

ARC Astra Radio Communications

Product Warranty Terms: ARC warrants its finished products against defects in materials and workmanship arising from normal use and care of the product for a period of (1) year after the date of retail purchase. During this period, ARC will repair a defective product or part, without charge to you the customer. ARC does not warrant products used for any type of rental, lease, pre-purchase trial arrangement, or warrant products damaged by natural wear and tear. Shipping for any authorized warranty coverage shall be paid for by the customer. 

Product Returns: Customers may return products within a (30) day period for credit or a full refund (excluding shipping fees) from the date of purchase from ARC without incurring a 15% restocking fee. After the (30) day period and up to (90) days after the original date of shipment, a (15%) restocking fee will be deducted from the credit or refund provided by ARC. After the (90) day period from the date of purchase, ARC can no longer give credit or a refund to the customer. All products returned for a refund or credit must be sent in the original package provided during the sale. Products that are not returned in resalable condition will be shipped back to the Dealer or customer at their expense. 

Return Merchandise Authorization (RMA): All returns whether for warranty, credit, or refund must come with a Return Merchandise Authorization Form. To receive an RMA Form, please call ARC at (714) 637-2828. When returning an item, please complete the form and include it with the return. Visibly write or attach the RMA number (found on the form) to the box the item is being shipped in (example: "RMA # 7402"). This will ensure a faster and more convenient transaction when processing your return. All returns for warranty must now be accompanied with a copy of the end user's original sales receipt, or copy of original invoice. For any questions about your return contact ARC. 

Contact ARC at 714-637-2828 or 877-881-5858

ASP

Lifetime Factory Warranty on all products. Contact ASP at 800-236-6243 or admin@asp-net.com

Bianchi

In accordance with the provisions of the California Song-Beverly Consumer Warranty Act, the product is sold "as is" and with "all faults". The entire risk as to the quality and performance of the product is with the buyer. No returns after 90 days from date of purchase. For warranty questions contact Bianchi at 800-477-8545 or calif@bianchi-intl.com, east@bianchi-intl.com, west@bianchi-intl.com

Blackhawk

Lifetime warranty on all products against manufacturer defects, with the exception of HellStorm Gloves and accessories and HydroStorm reservoirs which carry a 1 year warranty. Contact BlackHawk at 800-694-5263 or cs@blackhawk.com.

Bushnell

The majority of products carry a Limited Lifetime Warranty against material and workmanship. Some products carry a different warranty. Contact Bushnell for details at 800-423-3537.

Hatch

Product is warranted for 90 days from date of purchase against manufacturers defects.  Contact 800-347-1200.

Honeywell Batteries

Honeywell Batteries are guaranteed to meet or exceed the Original Equipment manufacturers’ specifications for form, fit and function. Each battery is guaranteed to be free from defects in materials and workmanship, and will maintain a minimum of its rated capacity for a specified period from date of shipment under normal use and service.

  • 24 months against any defects in manufacturing or workmanship.
  • Nickel Cadmium batteries are warranted to maintain 80% capacity for 18 months
  • Nickel Metal Hydride and Lithium Ion batteries are guaranteed to maintain 80% capacity for 12 months

Products repaired or replaced will only be warranted for the balance of the original warranty. Batteries cannot be returned without an RMA number which may be obtained by calling Honeywell Customer Care at 800-267-2711.

Leatherman Tools

25 year Limited Warranty covers material and workmanship. Contact Leatherman at 800-847-8665 or toolwarranty@leatherman.com

Maglite

Limited Lifetime Warranty. Does not cover damage or abuse. Contact Maglite at 800-283-5562 or warranty@magmail.com.

Original Swat

Each pair of Original SWAT boots comes with a 30 day unconditional guarantee. Contact Original SWAT at 888-476-7700 or info@originalswat.com .

Peerless Handcuff Company

Lifetime warranty against manufacturers defects. Contact Peerless at 800-732-3705 or info@peerless.net

Pelican

Lifetime warranty against breakage or defects in workmanship. 30 day exchange or replacement if not satisfied with flashlight performance. Lamps and batteries not covered. Contact Pelican at 310-326-4700 or sales@pelican.com.

Quiqlite

Warranty 1 year from date of purchase, does not include batteries. Contact Quiqlite at 866-496-2506 or sales@quiqlite.com.

Safariland

In accordance with the provisions of the California Song-Beverly Consumer Warranty Act, the product is sold "as is" and with "all faults". The entire risk as to the quality and performance of the product is with the buyer. Contact Safariland at 800-347-1200 or support@safariland.com.

Spyderco Knives

Spyderco knives are warranted to be free of defects in material or workmanship. Contact Spyderco at 800-525-7770 or custsvc@spyderco.com

Streamlight

Limited Lifetime Warranty. Rechargeable batteries 1 year. Warranty varies with flashlight model. Contact Streamlight for details at 800-523-7488 or cs@streamlight.com.

Strong Leather

The purchase and use of Strong products are done at the sole risk and responsibility of the purchaser. The manufacturer limits liability to the repair or replacement of its products if defective at the time of purchase. Contact Strong at 800-225-0724 or sales@strongbadgecase.com .

Surefire

Limited Lifetime warranty. Batteries and lamps not covered. Contact Surefire at 800-828-8809 or helpyou@surefire.com.

Wiley-X

All Wiley-X products are fully guaranteed for one year from date of purchase on material and workmanship. Contact Wiley-X at 800-776-7842 or info@wiley-x.com .